Term and Conditions

Welcome to Harmony Furniture Store. These Terms and Conditions govern your use of our website and services. By accessing our website or making a purchase, you agree to be bound by these terms. Please read them carefully.

At Harmony Furniture Store, we believe that creating your perfect home should be a seamless and enjoyable experience. Our commitment to quality extends not only to our furniture but also to the service we provide. These terms are designed to ensure clarity and fairness in our relationship with you.

1. Website Use and Intellectual Property

1.1 Acceptance of Terms

By accessing and using our website at buyhomefurnitureus.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1.2 Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, and product descriptions, is the property of Harmony Furniture Store and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Responsibilities

When using our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Not use the website for any unlawful purpose or in any way that could damage the website or impair others’ use of it
• Not attempt to gain unauthorized access to any part of the website or its systems

2. Products and Services

2.1 Product Descriptions

We strive to accurately describe our furniture products, which include:

• 2 seater sofas and 3 seater sofas
• Armchairs and all chairs
• Bedroom furniture including beds, bedsteads, mattresses, bedside tables, and chest of drawers
• Dining room furniture including tables, chairs, benches, and sets
• Various tables including coffee tables, console tables, and display cabinets
• Corner sofas and dressing tables
• Bar stools

However, slight variations in colour or texture may occur due to monitor settings and natural material characteristics.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you promptly and provide alternatives or a full refund.

2.3 Custom and Made-to-Order Items

Custom or made-to-order furniture is crafted specifically to your specifications and cannot be returned or exchanged unless they arrive damaged or defective.

3. Orders and Payment

3.1 Order Process

Placing an order on our website constitutes an offer to purchase products under these Terms and Conditions. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraud.

3.2 Order Confirmation

Your order is confirmed once payment has been authorized and we have sent you an order confirmation email. All orders are processed within 1-2 business days after payment confirmation.

3.3 Pricing and Payment

All prices are in British Pounds (£) and include VAT where applicable. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is deducted at the time of order placement. If your payment method is declined, we will be unable to process your order.

3.4 User Obligations Regarding Orders

When placing an order, you are responsible for:

• Ensuring all order information is accurate and complete
• Providing a valid delivery address where someone can accept the delivery during business hours
• Ensuring sufficient funds are available in your chosen payment method
• Notifying us promptly of any errors in your order

4. Shipping and Delivery

4.1 Shipping Methods and Costs

We offer the following shipping options:

• Standard Shipping: £12.95 via DHL or FedEx, with delivery within 10-15 business days after dispatch
• Free Shipping: Available for orders over £50 via EMS, with delivery within 15-25 business days after dispatch

4.2 Delivery Areas

We deliver worldwide, excluding some Asian countries and remote areas. Delivery times are estimates and may vary depending on your location and customs processing.

4.3 Delivery Responsibilities

Upon delivery, you are responsible for:

• Inspecting items for visible damage before signing the delivery receipt
• Noting any concerns on the delivery documentation before signing
• Providing appropriate access to the delivery address
• Ensuring someone is available to accept delivery during business hours

5. Returns, Exchanges and Refunds

5.1 Return and Exchange Policy

We want you to be completely satisfied with your purchase. Our return and exchange policy is as follows:

• Return Window: 15 days from the date of delivery
• Exchange Window: 15 days from the date of delivery

5.2 Condition Requirements

To be eligible for return or exchange, items must be in their original, unused condition with all tags, labels, and packaging intact. Furniture showing any signs of assembly, use, or damage may be subject to a reduced refund or refusal.

5.3 Non-Returnable Items

To ensure hygiene and quality standards, the following items cannot be returned or exchanged unless they arrive damaged or defective:

• Beds, Bedsteads and Mattresses (due to hygiene reasons and intimate use)
• Custom or Made-to-Order Furniture (items specifically crafted to your specifications)
• Clearance or Final Sale Items (as marked at time of purchase)

5.4 Return Process

To return an item, please follow these steps:

1. Contact our customer service at [email protected] within 15 days of delivery with your return request, including your order number and reason for return
2. Complete our return request form with the required information
3. Carefully repackage the item in its original packaging with all protective materials
4. Arrange return shipping (you are responsible for return shipping costs unless the item arrived damaged or defective)
5. Ship your return to: Harmony Furniture Store Returns, 5 Caledonian Rd, Perth, GB PH8U 3LV

5.5 Refund Information

Refunds are processed within 5-7 business days after we receive and inspect your return. Please note:

• Refunds are issued to your original payment method
• Original shipping fees are non-refundable
• Return shipping costs are the customer’s responsibility
• For exchanges, any price differences will be adjusted accordingly

5.6 User Responsibilities for Returns

When returning items, you are responsible for:

• Ensuring the item is properly packaged to prevent damage during return shipping
• Using a tracked shipping service for returns
• Initiating the return process within the specified timeframe
• Covering the cost of return shipping unless the item was damaged or defective upon arrival

6. Limitations of Liability

6.1 General Limitation

To the fullest extent permitted by law, Harmony Furniture Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or products.

6.2 Product Liability

Our liability for any claims related to our products is limited to the purchase price of the relevant product. This does not affect your statutory rights as a consumer.

6.3 Website Availability

We strive to keep our website available and functioning smoothly but do not guarantee uninterrupted access. We are not liable for any losses resulting from website unavailability.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy, which is incorporated into these Terms and Conditions by reference, explains how we collect, use, and protect your information.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the modified terms.

10. Contact Information