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Our Commitment to Your Satisfaction
At Harmony Furniture Store, we understand that finding the perfect furniture piece for your home is important. Just as we craft each item with care and attention to detail, we want to ensure your complete satisfaction with every purchase. Our returns and exchanges policy is designed to be as comfortable and reliable as our furniture collections.
Returns & Exchanges Timeline
Return Window: 15 days from the date of delivery
Exchange Window: 15 days from the date of delivery
Condition Requirements: Items must be in original, unused condition with all tags and packaging intact
Step-by-Step Return Process
- Contact Our Customer Service
Email us at [email protected] within 15 days of delivery with your return request - Complete the Return Form
Fill out the return request template provided below and include it with your shipment - Package Your Item
Carefully repackage the item in its original packaging with all protective materials - Arrange Return Shipping
You are responsible for return shipping costs unless the item arrived damaged or defective - Ship to Our Address
Send your return to:
Harmony Furniture Store Returns
5 Caledonian Rd, Perth, GB PH8U 3LV - Receive Your Refund/Exchange
Once received and inspected, we’ll process your refund or exchange within 5-7 business days
Exchange Process
We’re happy to exchange your item for a different size, colour, or style (subject to availability). The exchange process follows the same steps as returns. Please note that price differences will be adjusted accordingly.
Refund Information
Refund Processing Time: 5-7 business days after we receive and inspect your return
Refund Method: Refunds will be issued to your original payment method
Deductions: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility
Payment Methods: Refunds will be processed through your original payment method (Visa, MasterCard, JCB, or PayPal)
Non-Returnable Items
To ensure hygiene and quality standards, the following items cannot be returned or exchanged unless they arrive damaged or defective:
- Beds, Bedsteads and Mattresses – Due to hygiene reasons and intimate use
- Custom or Made-to-Order Furniture – Items specifically crafted to your specifications
- Clearance or Final Sale Items – As marked at time of purchase
All items must be returned in original, saleable condition. Furniture showing signs of assembly, use, or damage may be subject to reduced refund or refusal.
Return Request Form Template
— RETURN REQUEST FORM —
Date: ___________________
Order Number: ___________________
Customer Name: ___________________
Email Address: ___________________
Phone Number: ___________________
Item(s) to Return:
Product Name: ___________________
SKU/Item Number: ___________________
Quantity: ___________________
Reason for Return:
â–¡ Changed Mind â–¡ Wrong Size â–¡ Wrong Colour
â–¡ Damaged Item â–¡ Defective Product â–¡ Other: _______________
Preferred Resolution:
â–¡ Full Refund â–¡ Exchange for: ___________________
â–¡ Store Credit
Customer Signature: ___________________
Date: ___________________
Please include this completed form inside your return package. You can also email this information to [email protected] to expedite the process.
Damaged or Defective Items
If your furniture arrives damaged or defective, please contact us immediately at [email protected]. We will arrange for a replacement, repair, or full refund at no additional cost to you. Please provide photos of the damage to help us resolve the issue quickly.
Need Assistance?
Our customer service team is here to help make your returns experience as smooth as possible.
Email: [email protected]
Store Address: Harmony Furniture Store, 5 Caledonian Rd, Perth, GB PH8U 3LV
We typically respond to all inquiries within 24-48 hours during business days.
Thank you for choosing Harmony Furniture Store. We appreciate your trust in us to furnish your home with quality pieces that bring comfort and style to your living spaces.