Welcome to Harmony Furniture Store’s FAQ page! We’re here to help you with any questions about our products, delivery, returns, and more. Below, you’ll find answers to common queries based on our analysis of your needs. If you don’t see what you’re looking for, feel free to contact us.

Product Questions

What types of furniture do you offer?
We provide a wide range of furniture to suit every home, including sofas (2-seater, 3-seater, corner sofas), chairs (armchairs, dining chairs, bar stools), bedroom furniture (beds, bedside tables, chest of drawers), dining room sets (tables, benches, display cabinets), and more. Our collections focus on quality, affordability, and thoughtful design to bring harmony to your space.
Are your products suitable for small apartments or large homes?
Absolutely! Our products, like space-saving corner sofas and compact coffee tables, are designed to fit various living spaces. Whether you’re furnishing a cozy apartment or a spacious family home, we have options to match your needs.
Do you offer customisation for furniture?
Currently, we don’t offer customisation, but our diverse menu includes styles to suit different tastes. From elegant dining sets to practical bedroom furniture, we aim to provide pieces that blend seamlessly into your home.

Delivery Questions

Where do you deliver?
We deliver globally, excluding Asia and select remote areas. No matter where you are (outside these regions), we’ll get your order to you safely and on time.
What are your shipping options and costs?
We offer two convenient shipping methods:
  • Standard Shipping: Costs £12.95 and delivers in 10-15 days after dispatch, using trusted carriers like DHL or FedEx. Ideal for faster delivery.
  • Free Shipping: Free for orders over £50, with delivery in 15-25 days after dispatch via EMS. Perfect for budget-conscious shoppers who don’t mind a longer wait.
All orders are processed within 1-2 business days before shipping, and both options include tracking.
How can I track my order?
Once your order is dispatched, we’ll provide a tracking number via email. You can use this to monitor your delivery every step of the way with our carrier partners.

Returns and Refunds

What is your return policy?
We offer a 15-day return policy from the date you receive your items. If anything isn’t right, inspect your furniture upon delivery and contact us within this period to initiate a return. Email us at [email protected] for assistance.
Are there any conditions for returns?
Yes, items must be in original condition and packaging. We recommend inspecting them upon delivery to ensure they meet your expectations. If there’s an issue, we’re here to help make it right!
How long do refunds take?
Refunds are processed within 5-10 business days after we receive the returned items. The time may vary based on your payment method.

Payment Questions

What payment methods do you accept?
We accept multiple secure payment options, including Visa, MasterCard, JCB, and PayPal. This makes shopping with us easy and enjoyable, with no hidden fees.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your data. You can shop with confidence knowing your details are safe.

Account and General Questions

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders easily and access exclusive offers.
How can I contact customer service?
For any questions or support, email us at [email protected]. We’re dedicated to providing a harmonious experience and will respond as quickly as possible.
What is your company address?
Our address is 5 Caledonian Rd, Perth, GB PH8U 3LV. We’re a global brand with a local touch, combining efficient logistics with personal care.

Still have questions? We’re happy to help! Reach out to us at [email protected] or visit our website for more details. Thank you for choosing Harmony Furniture Store—where we bring harmony to your home, one piece at a time!

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